Job Description

Central Office Technician

Reports To:
Inside Plant Manager

Idaho Falls, Idaho

Full Time, Non-exempt


General Summary:
Installs, maintains, and repairs telecommunication equipment. Provides reports, monitors alarms, and maintains records of maintenances and activities. Coordinates installation activities for 
company and customers. Performs other duties as assigned. 

Essential Job Functions:
• Performs preventative maintenance on central office telecommunications equipment
• Installs and repairs communications equipment and transmission facilities according to equipment specifications and manufacturer standards
• Maintains communications equipment; battery plant, transmission facilities and circuits, including fiber optic cable and terminal equipment
• Works closely with Syringa Network Surveillance Center (NSC) and responds to trouble tickets and maintenance requests
• Adds notes to installation and maintenance tickets, and maintain current files on all completed orders
• Makes service calls to end user customers to troubleshoot, verify status of turn-up, and change requests
• On-call on a rotational basis for emergency calls
• Follows proper safety procedures when using electrical test and communications equipment 
• Complies with company, Idaho workers, and OSHA safety standards
• Keeps facilities orderly and clean and secures equipment and sensitive material
• Maintains confidentiality
• Holds a valid driver’s license

Knowledge and Skills:
• Ability and willingness to travel 20-40% of the time including overnight stays
​• Knowledge of basic electricity, analog and digital telecommunications techniques & procedures
• Knowledge of TDM, SONET, DWDM, IP, and ATM
• Knowledge of troubleshooting techniques
• Knowledge of test equipment to include T-Bird, MultiMeter, and OTDR’s
• Skilled in technical communications with customers and vendors
• Skilled in operating Microsoft Office applications and familiar with standard office equipment
• Skilled in operating various transmissions and switching test equipment
• Ability to prioritize and handle multiple tasks
• Ability to interpret maps, work orders, service orders, and trouble tickets

Education and Experience:
• High school diploma or equivalent and at least two (2) years’ experience in premise equipment installation and repair, cable plant maintenance, and telecommunications equipment installation work is required.


About Syringa Networks:
Syringa Networks specializes in custom network solutions for businesses, providing a wide range of networking services throughout the region. Delivered over a purpose-built self-healing fiber optic network, services are available at a range of speeds from T1 toOC-192 and Ethernet at data rates ranging from 1 Megabit (Mb) to 10 Gigabits (Gbps). Syringa Networks also offers Dedicated Internet Access (DIA),MPLS, SONET, DWDM, ATM/Frame, Fiber-to-the-Tower, and Network Equipment sales. Syringa Networks is a privately held Idaho corporation and is headquartered in Boise, Idaho, with additional offices in Idaho Falls, Idaho, and West Valley City, Utah.


This job description in no way states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others and which impose undue hardships on the organization. Furthermore, job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

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